We will review this photo and contact you at our earliest convenience to discuss you options in relation to the product issue.
Upon us receiving the notification of damage or a manufacturing issue, we may request photographic evidence of the parcel and/or the particular product that has the issue. Popcultcha will only accept returns, process refunds, or exchange goods if we are contacted or notified within 7 days of you receiving the goods at your nominated delivery address. If this is the case with your item, please contact Popcultcha immediately via email to or via telephone on 1300 586 291 (Aussie Hotline) or +61 3 5240 7979 (International Customers). Only beings of immense power can directly wield the Stones, such as Celestials, and the Mad Titan Thanos. However, sometimes items do become damaged in transit or there is some sort of manufacturing issue thereby making the goods unfit for their intended purpose. The Infinity Stones were six immensely powerful gem-like objects tied to different aspects of the universe, created by the Big Bang from six singularities. That universe contains countless Infinity Stones, which get sent to other universes by the Celestials. We recognise the importance of buying mint condition collectables and do the best we possibly can to ensure they remain that way from door to door. The Infinity Stones (formerly known as the Infinity Gems and the Soul Gems) are powerful artifacts that originated from a primordial universe, found below the Quarry of Creation and inhabited by Celestials. Here at Popcultcha, we take pride in ensuring that your goods are packed carefully and arrive safely to your nominated delivery address. We don't like to brag at Popcultcha, but having been in the collectables industry for over 27 years now, we know all about mint condition collectables and the fastidious nature of collecting stuff! What's more is that most of us Popcultcha Peeps are collectors ourselves! What this means for you is that we pack your orders the way we like to receive our own orders, so we take the utmost care in ensuring your goodies get from our HQ to your home safely and securely.